Custom software development · Senior developers only
Last updated: March 2025
Ten Peaks Tech provides custom software development services on a fixed-price, milestone basis. This policy explains our approach to refunds and cancellations.
A deposit is required to commence work on any project. Deposits are non-refundable once work has begun, as they cover the time spent on scoping, discovery, and initial development.
If you cancel before work has started (i.e., within 48 hours of paying the deposit and before any discovery sessions have been conducted), a full refund of the deposit will be issued.
Project work is billed in milestones. Milestone payments are non-refundable once the corresponding milestone has been delivered and accepted by you.
If a milestone is delivered and you believe it does not meet the agreed specification, we will remedy the defect at no additional cost. We do not issue refunds for completed and accepted milestones.
Monthly retainer fees are invoiced in advance. Retainer fees are non-refundable once the month has commenced. Unused hours may be carried forward to the following month if agreed in writing.
You may cancel a retainer with 30 days written notice. No refund is issued for the current month's fee upon cancellation.
Initial consultations are offered free of charge. No payment is required to book or attend a discovery call.
If Ten Peaks Tech fails to deliver agreed work within the agreed timeframe through no fault of the client, you are entitled to a pro-rata refund of any payments made for undelivered work. This does not apply where delays are caused by late client feedback, unavailable access, or scope changes.
To request a refund or raise a billing dispute, contact us at josh@tenpeakstech.com. We aim to respond within 2 business days.
Ten Peaks Tech · ABN 74 676 618 354
Email: josh@tenpeakstech.com
Phone: +61 0451 873 940
